Frequently Asked Questions

What plaforms do you support?

KocerVPN is available for macOS and Windows.

Do we offer a free trial?

We don't provide free trial. However, we have a 2$ trial which will give 1 day datacenter of your choice of region with 250 threads and 400 MB of Residential proxies to try.

How many IPs are there in the proxy pools?

We have two pools in Datacenter namely, US pool and European Mixed pool and each pool has 15K proxies and one worldwide pool in Residential which has 11 million proxies.

What is the refund policy?

We have a strict no refund policy. Before purchasing higher plans, you are free to try our service by purchasing the 1 day of datacenter and/or 1 GB Residential to test our service. No refund policy also includes that bought plans cannot be converted to credits.

What are refunding proxies?

Rotating proxies are those IPs of which recycles at every request. It doesn't mean refreshing of proxies. In some cases, they rotate with every new request while in others they rotate every 1 minute. Our proxies rotate at every new request which means no two consecutive requests will have the same proxy.